FAQ
Orders
How do I place an order?
Browse any collection, select your product and size/variant, and click Add to Bag. When you're ready, open your bag and proceed to checkout.
Can I change or cancel my order after placing it?
Contact us as soon as possible after ordering. We can make changes only before the order has shipped.
Shipping
Do you ship internationally?
Yes — we ship worldwide. Rates are calculated automatically at checkout based on your region.
How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout.
Returns
What is your return policy?
We accept returns within 7–14 days of delivery. Items must be unused and in their original packaging. See our full Refund Policy.
How do I start a return?
Contact us with your order number and we'll guide you through the process.
Payments
What payment methods do you accept?
We accept secure online payment only. The payment method selected at checkout is the only method used for that order.
Product Care
How should I care for my ZARELLO piece?
Store leather goods away from direct sunlight and moisture. Clean fragrance bottles with a dry cloth. Avoid water contact with watches beyond their rated resistance.
Contact
How can I reach customer support?
Email us at zarello.store@gmail.com. Our concierge team typically responds within 24 hours.