FAQ

Shipping

We offer complimentary worldwide shipping on all orders, with delivery in 5–10 business days depending on your region.

Returns & Exchanges

We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Contact us to start a return.

Authenticity

Every ZARELLO piece ships with a certificate of authenticity. Vault pieces are individually numbered.

Gift Wrapping

Add a personalized message and premium gift wrapping at checkout at no extra cost.

Order Tracking

Once your order ships, you'll receive a tracking link by email so you can follow it from our atelier to your door.