Return & Refund Policy

Return Policy

We offer a 7–14 day return policy from the date you receive your order.

Return Eligibility

Items must be:

• Unused and in original condition
• In original packaging
• Include tags (if applicable)
• Accompanied by proof of purchase

How to Start a Return

Contact us at zarello.store@gmail.com with your order number. If approved, we'll provide return instructions. Returns sent without approval will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Perishable goods
• Hazardous materials
• Sale items
• Gift cards

Exchanges

To exchange an item, request a return first and place a new order after your return is approved.

Refunds

Once your return is received and inspected, we'll notify you of the refund status. Approved refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Need Help?

For any questions about returns or refunds, contact us at zarello.store@gmail.com.